SHIPPING POLICY

At The Plush Pillow, every plush is carefully prepared and packed with care before shipping. We aim to make your shopping experience as cosy and stress-free as possible.

Order Processing

Orders are typically processed within 1–5 business days before dispatch.

During busy periods, holidays, or high-demand launches, processing times may be slightly longer.

Once your order has been dispatched, you will receive tracking information by email.

Delivery Times

United Kingdom

Most UK orders arrive within 7–15 business days after dispatch.

International Orders

International delivery times vary depending on destination and local postal services, but most orders arrive within 7–15 business days.

Please note that delivery times are estimates and may occasionally be affected by customs, courier delays, weather conditions, or peak seasonal demand.

Tracked Shipping

Tracked shipping is available on all orders.

Once dispatched, you will receive a tracking email allowing you to follow your plush every step of the way.

Please allow a few days for tracking updates to appear after dispatch.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

We also offer free shipping promotions on qualifying orders where stated on the website.

Incorrect Address Information

Please ensure your shipping address is entered correctly at checkout.

The Plush Pillow UK is not responsible for orders delayed or lost due to incorrect shipping information provided by the customer.

Lost Or Delayed Orders

If your order has not arrived within the estimated timeframe, please contact us and we’ll be happy to assist.

While we work closely with our shipping partners, occasional delays outside our control may happen during transit.

Contact Us

If you have any questions regarding shipping, tracking, or your order, please visit our Contact Us page and our team will be happy to help.