FAQs

 

ACCOUNT MANAGEMENT

Q1: Do I need to register to place an order?
A1: No, registration isn't mandatory. But it's recommended for easy order tracking and history.

ORDER PROCESSING

Q1: When does order processing start after payment?
A1: Orders start processing within 24 hours on business days. Slight delays may occur on weekends or holidays.

Q2: My order status shows 'fulfilled', but I haven't received my plush. Why?
A2: 'Fulfilled' status means the parcel has been shipped, not necessarily arrived.

Q3: What does 'awaiting fulfilment' mean?
A3: It indicates your order is in processing:

• For in-stock items: Typically 3-5 days for shipping preparation.
• For pre-orders: Delivery dates vary; we'll keep you updated.

PAYMENTS & DISCOUNTS

Q1: What payment methods are accepted?
A1: PayPal, major credit cards, Apple Pay, Google Pay, and Klarna are accepted.

Q2: Can I get a discount?
A2: Subscribe for an exclusive 15% discount on your first order via email.

Q3: Is there free shipping?
A3: Yes, for orders over £55, free shipping is automatically applied at checkout.